Refund and Returns Policy

Refund and Returns Policy

This policy applies to every order placed on hkboyboy.shop. We want you and your little ones to be happy with every purchase.

30-day return window

You may request a return within 30 days of receiving your order. To be eligible, items must be unused, unwashed, free of stains or odours, with all original tags attached and in the original packaging. For hygiene reasons we cannot accept worn underwear, swimwear or other intimate items, and gift cards are non-returnable.

How to start a return

Email juranmaoyi53@163.com with your order number and the item you would like to return, and we will reply with the return instructions within 2 business days. Please do not send items back before you receive our confirmation.

Return shipping

Return shipping is paid by the customer, except when the item received is damaged, defective or different from what was ordered — in that case we cover the return postage. We recommend a tracked service, as we cannot refund items that are lost on the way back to us.

Refunds

Once your return is received and inspected (usually within 3 business days), we will email you to confirm approval. Approved refunds are issued to the original payment method within 5 business days. Shipping charges are refunded only when the whole order is returned because it was damaged, defective or incorrect.

Exchanges

If you would prefer a different size or colour, tell us in your email and we will reserve the replacement item while your return is in transit.

Damaged or incorrect items

Please contact us within 7 days of delivery with your order number and photos of the item and packaging, and we will arrange a replacement or a full refund.

Contact

Hong Kong Juran Limited (香港居然有限公司)
Flat/Rm 4D, 4/F, Century Industrial Centre, 33–35 Au Pui Wan Street, Sha Tin, N.T., Hong Kong
Email: juranmaoyi53@163.com