Shipping Policy

Shipping Policy

All orders are packed and shipped by our own team in Hong Kong.

Shipping rates

We charge a flat rate of USD $15.00 per order, regardless of the number of items or the destination country. The exact amount is shown at checkout before you pay.

Order processing

Orders are processed within 1–2 business days (Monday to Friday, excluding Hong Kong public holidays). You will receive a shipping confirmation email with a tracking number once your parcel leaves our warehouse.

Delivery times

Estimated delivery after dispatch: 7–20 business days, depending on the destination and local customs clearance. Remote areas may take longer. These are estimates provided by the carriers and are not guaranteed delivery dates.

Tracking

Every parcel is shipped with a tracking number. If your tracking has not updated for more than 10 business days, contact us and we will open an investigation with the carrier.

Customs, duties and taxes

Orders are shipped from Hong Kong. Import duties, taxes or handling fees charged by your country are the responsibility of the recipient and are not included in our prices or shipping fee.

Address accuracy

Please check your shipping address carefully at checkout. We are not able to change the address once an order has been dispatched. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost or damaged parcels

If your parcel arrives damaged, or has not arrived within 30 days of dispatch, email us with your order number and we will arrange a replacement or a refund. See our Refund and Returns Policy for details.

Contact

Hong Kong Juran Limited (香港居然有限公司)
Flat/Rm 4D, 4/F, Century Industrial Centre, 33–35 Au Pui Wan Street, Sha Tin, N.T., Hong Kong
Email: juranmaoyi53@163.com